Terms of service

Your lists

• You may only import or connect lists you are allowed to process for this purpose: people who subscribed to you or are your contacts, with a privacy notice that tells them about it (Settings → Privacy → Privacy texts has a ready Article 14 notice).
• You are the controller of your subscribers’ data; Closed Loop processes it for you under the data processing terms. You answer your subscribers’ requests, and Enrich gives you the tools: Delete a person, the suppression list and Delete all Enrich data in Settings → Privacy.
• Do not import special categories of data (health, religion, politics and the like), data about children, or lists bought or scraped from elsewhere.

What Enrich does and does not do

• Enrich looks up public information only, never logs in anywhere and never uses session cookies. Do not ask it to, or try to make it.
• Lookups, grades and suggested offers are estimates from public data and a model. Check them before relying on them; do not use them for decisions with legal or similarly significant effects on a person (employment, credit, housing, insurance).
• Nothing is written to your email platform until a person in your team approves it, and every write is read back and logged so it can be undone.

Your own keys and credits

• With your own Apify key, the lookups are billed by Apify to you, under Apify’s terms, at Apify’s price; Closed Loop adds nothing to it. The cap and reserve you set on a run are enforced before each batch.
• Plans and credit packs are billed through Polar. A plan’s monthly contacts reset each calendar month and do not roll over; credit packs belong to your organisation and never expire. Contacts already looked up are never charged again.

Ending

You can delete all of a workspace’s Enrich data at any time in Settings → Privacy; it is gone within minutes, except billing records and the deletion log, which we must keep. Deleting a workspace deletes its Enrich data with it.